It occurred to me recently that it had been a long time since I had put anyone on hold. With my current phone, I wasn’t even sure how to do it.
It’s not that people have forgotten how to put people on hold (it happens to you all the time when you call a business) it’s just that we don’t talk on the phone much anymore.
Phone calls have become like “snail mail”: something most people don’t want to do, unless they make a specific effort for specific reasons.
I love phone calls, but admittedly only in certain situations. I love the ability to have asynchronous conversations. And because I don’t use Google Chat or iMessage or anything like that, no one knows when I’m “online” or when I’m typing a response. And I like that.
And so, putting people on hold has become, not exactly an anachronism, but just less relevant.
But I’m bringing it back right here. Because I’m putting this site on hold.
Let me explain.
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